Poor service/ over promising

<p>I received a visit from two reps to change my adsl to fibre. The consultants advised that I would have to wait for a reference number and then cancel my service with MWEB. This would ensure that I would not be without internet during the change. I was promised that the process should not take longer than three weeks. </p> <p> </p> <p>A week later, and I had still not received the reference number. Another week later and I get an SMS asking me to call in as there was some information outstanding. I called and spoke to Delisile. She took my ID number and promised to call back shortly. </p> <p> </p> <p>ANOTHER week later and I decide to call in again. That was yesterday. Again I spoke to Delisile and she promised to send an email to me by the end of business. I never received the email as promised. </p> <p> </p> <p>Today, the 8th of August I decide to call back and follow up. I get put through to another consultant who finally advises that I need to first cancel with MWEB and then they might get to changing over to Fibre within 21 working days. </p> <p> </p> <p>What information is outstanding? I don't know. </p> <p> </p> <p>When can i an I receive a reference number? I don't know</p> <p> </p> <p>Why do all Telkom employees not have the same story? I don't know</p> <p> </p> <p>Telkom is an embarrassment!</p>