Poor service/ outstanding order progress on Order

Hi requested and Upgrade on my Adsl line from 4mb to 10mb on the 11/05/2015 ( Ref No:***A).<br> i was told the change over would take 24 to 48 hours . My line has not been changed over since ... I have called almost everyday since Thursday and no one has been helpful . I am also not able to use my exsiting 4mb Dsl line since last week Tuesday 12/05/2015 i called to report a fault and i was told they cannot do anything untill the line as been changed to 10mb ... I currently cannot use the my dsl the speed are 0.15 kbps... I have also escalated this issue and to date no one as called ...... Very disappointing .<br> <br> order Ref no: ***A created on the 11th of may ( no feedback or progress)<br> fault ref no:*** ( 15 may 2015) no feedback or progress