Poor Service or no Sevice

After a few mths Telkom store is finally up and running after they did some improvements. I went to the store this Sunday i was informed by a number of staff that they no longer do payment in the store ? <br> why is this been change why should i go to other store to pay and another thing there no day i went to this store when they were online after the improvements they still always offline ? why ? ...<br> <br> So i must make payment other places or call in for any problems so why is there a branch in chatsworth ?<br> for staff to sit around and do nothing why were the improvements do if they dont help the customer????