Poor service only topped by blatant misinformation

My Telkom line has been down since Friday 8 Jan. In trying to log a fault I cannot as the Telkom system shows my previous fault from 2014 still being open. I tried the call centre but gave up after holding for half an hour. I the tried twitter where I received a response that a new fault *** was logged. On checking the system the new fault does not exist and the old 2014 fault is still open. I then tried the \Chat"option on the website and have again been waiting for half an hour without getting a response. Telkom is making it impossible to log a fault on my line."""