poor service on line transfer

very disappointed but also very saddened in the way telkom has assisted me thus far. From being told to that the systems are down when visiting local branch to the line being cut after waiting 40 mins on more than one occasion. Only response i do receive is that someone will contact me but it never happens. I know you do not care but would appreciate just a bit of help in getting my line transferred so that i do not have to ever come in contact with telkom again. The only ref. I have is cm237703. Someone is supposedly tm come and do the installation but no date has been assigned.