Poor service on billing disputes

<p>On the 15th of November 2016 I cancelled my telephone no. ********** via email as it is instructed by telkom, On the 16th of Deember 2016, the line was still not closed, only on the 13th of January 2017 we were phoned by Telkom to close the line, now I am battling to get the 2 Months credit for the line, as it was Telkom that did not do their work to cancell the line as I requested. I have only been credited for Jan 2017, still no answer on the credit for December 2016.</p> <p> </p> <p>Very poor service from Telkom, I aslo logged a fault with Telkom for my ADSL line on my current number, I cannot even open my emails, the system is just too slow. The Technition did phone me on the same day (14 Feb 2017) and told me that he also had tested the line and found it very slow, he had to escalate the fault to another thechnition that had to go out to the port to see wat is wrong, up to now (17 Feb 2017) no feedback and still a very very slow internet.</p> <p> </p> <p>This totally unexceptable service.</p>