eM
emmanuel M
1 reviews | Active since Jan 2011
05 Jun 2018, 14:17
Poor service - number not migrated but cancelled
A month ago I decided not to renew my contract with Telkom and requested a migration to prepaid. The contract was duly terminated after sufficient notice period, however my number was not migrated but cancelled. The termination occurred on Saturday 2 June, it is now 3 days without a cell number, without access to the mobile network. I'm having to hot-spot off a temporary number which means extra data charges for both devices, and loss of contact. This is the second time Telkom have done this. Please sort it out urgently. My case number ********** 2.
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emmanuel M's updateReviewer Update
07 Jun 2018, 05:59Still no response from Telkom, I went back to the Northgate store, put on the line with a customer care consultant and given a 72 hour turnaround time.... Not serious. F*#@n idiots at this company, no calls, bank OTPs come to my phone via sms, I'm missing business and family calls.
eM
emmanuel M's update07 Jun 2018, 05:59
Reviewer Update
Still no response from Telkom, I went back to the Northgate store, put on the line with a customer care consultant and given a 72 hour turnaround time.... Not serious. F*#@n idiots at this company, no calls, bank OTPs come to my phone via sms, I'm missing business and family calls.
eM
emmanuel M's updateReviewer Update
14 Jun 2018, 19:01Finally my number is up and running after 11 days. It hasn't been a good service, am going to MTN.
eM
emmanuel M's update14 Jun 2018, 19:01
Reviewer Update
Finally my number is up and running after 11 days. It hasn't been a good service, am going to MTN.