Poor service, not trustable and *******

Why does your company need to be ******* to well paying and supportive customers. I buy between 400 500 prepaid airtime a month from your company per month. I had 4 contracts with your company. You take my airtime and not recharge my bundle. This is the first time this has happened. I have proof and you taking so long resolve my matter. You tell me 24 to 72 hours it has been 4 days. Your call Centre continues to cut the call, with four attempts this morning. To think I was going to take new fibre and cellphone contract with this company. Never ever completely and utterly dissapointing the level of service and trust I recieved from telkom. Please stay far from telkom, now I can see why the reviews are so poor about service.