MM
Marco M

1 reviews | Active since Jun 2018

08 Jun 2018, 21:24

Poor service- No service

A general problem was experienced in my area which I logged a call for the then explained it would take 2 weeks to rectify and now more then a month and now all others that had the same problem is sorted but mine is not I then I started calling them almost on a daily basis each time I had to log a call but every time they just tell me I have to log a call but I have to take the brunt for their problems I paid an account for a service that is not being delivered

0
Replies (1)
Telkom
Telkom's reply21 Jun 2018, 08:37
Official

Good day MLMahoney,

Thank you for making contact with us.

The technician discovered that 30 meters of 300 pair and 150 pair of underground cables has been ******. The fault is now in hand with the cable technicians to assist with replacing the ****** cable. No ETR is available as yet.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,