Poor service/ no service

I requested telkom to move my service from mweb to them as their deal seamed to be better. The consultant told me that their would be no break in my onternet and that from the 1 of April I must just phone and confirm that the moving is done succesful. To my surprise i was left with no internet and I am battling to date to get the right assistance from telkom. I phoned them several times requesting the 4meg line contract which includes a free router. I am not assisted. I am paying for a landline which was intended to be used for the use as a ADSL line. Their shop in Potch is closed for apparant shifting and it is impossible to get a consultant on the line and if you do get a consultant on the line they dont capture the correct info and also give you the wrong info like that there will be no cut in onternet service.