Poor Service- No response to fault query reported

Land line- ***- MR S Govender - 10 Barkbrook Road, Brookdale ( Ref 59CMZ 080715)<br> <br> We have reported the landline fault on the 7th july and to date there has been no response. We have tried to follow up with call centre however you end up holding on for 30 mins and no one answers the phone. This is very bad service and for a company that is not doing well, they should treat their existing clients in better manner. What if there is an emergency ? Are we expected to wait indefinitly for Telkom to respond to query.<br> Kindly assist expedite the matter or alternatively we will cancel and move to your competitor NEOTEL.<br>