Poor service, no response, faulty hardware.

As Good day,

As per my previous complaint my son has returned the device to the telkom east rand mall store. To no surprise the store was not aware of the issue and no loan phone was available as such i was forced to buy another phone for the interim. In addition your telkom east rand mall store has no store phone as indicated by your employees, seriously? Why is there a number on google then? Poor service plain and simple.

To date i have not been contacted on my mail or cell number provided which tells me telkom does not seem to take this matter very serious.

As such i will be referring this matter to the ombudsman 5 working days from now. I am still liable to pay for a device i am not able to use. In addition i was already advised that the device will not be replaced but repaired, a device not even three months old. This is contradictory to the consumer protection act (CPA).

The device is completely unsatisfactory as per the research i have done highlighted the fact that a few consumers have had a problem with the p20 and that the sort of behavior with the screen as i am having is a factory fault.

Updated contact details included. I might not hear from you but you can trust that you will be hearing from this consumer, i know my rights and im going to enforce them all the way.

Looking forward to your generic signature response to this complaint.

DJ Hattingh