Poor Service - No-one called back

On Thursday 3 December 2015, I called Telkom to upgrade my line speed and get a new internet bundle. I spoke to Precious Sibiya from Telkom Business call centre. We spoke for 15 minutes and I was holding for her to conclude the deal by signing us over to the new internet bundle and logging a call to increase the speed of the line. She had My name and land line number. After having gone through the effort of even giving my email address for the reference and user name and password for the new deal, we got cut off. When I called again the business call centre they are not able to transfer me through to her and I left a message for her to call me and confirm if all is arranged as I have not received any feedback on mail or by phone. This morning I called Telkom business and had to redo the deal as she did not switch us over to the new internet bundle but she only logged a call for the line speed to be upgraded. I asked for her manager they gave me a number for Terrence Pucktree and his number but the number I called is not for a person who works at Telkom. I don't know what to expect of Telkom if their level of service is this poor, Its always a maze with no end.