Poor Service, no network connection.

I last had proper network on the 26.01.2019, called on the 29 Jan & I was told i don't have data, 30 was taken through some manual resets then on the 31st a service request was logged Ref: ********** 0 & was advised it takes "72 hours" . On the 3rd I am now being told about 72 hours excluding weekends & holidays. 4th of Feb spoke to Zama whose now telling me about 7 to 8 days & how the is nothing that can be done to speed the request then hanged up on me . Today is the 10th day I have no network & no internet services, have 2 contracts with Telkom and both my lines are affected. I request someone assist me urgently before i take this further . I will not pay for services I have no access too