POOR SERVICE. NO FEEDBACK PROVIDED

On the 25th of September my debit order ran off as usual only to realize my line has been cut. I called the call center subsequently enquiring about the issue and was told that the debited amount is not reflecting as yet as they are under-going system upgrades. I asked when it will reflect and was told to wait 48 hours till it reflects .On the 27th I called back to enquire on when my line will be reinstated and was told to wait 7 days and I agreed to wait. I called back on the 5th October and was then told to wait 72 hours. Being frustrated I decided to pay off the remaining balance and then asked for a settlement amount so that I may settle the account and was then told that I should go to my nearest branch and that they would be able to provide me with the settlement amount. So I called my nearest branch today and was told that it cannot be given to me immediately and that the call center was supposed to log a request with the Billing department and will then be contacted by an agent from that department with the settlement amount however no turn-around time could be provided. Till now my line has not been reinstated nor have I received my settlement amount.