Poor service/no feedback Fault number:359CRK300115

Good day<br> My Telkom line was damaged and a fault was logged on the 30/01/2015. I received an sms on the 08/02/2015 saying that the fault is with the technical division. It is now been more than a month and we are unable to use the landline or internet services. I have not received any feedback with regard to when the landline and adsl will be repaired. This is extremely poor service and poor feedback. I hope to receive some feedback with regard to this today.<br> Thanks<br> Best regards<br> Roxanne