Poor Service & No feedback

I app**** for a 10meg uncapped ADSL early in January 2018. About a week after, I received a message and email saying that I need to pay R700 to continue which I did pay. After phoning telkom on various occasions we still have no ADSL Line. I was told that from date of application it will take between 7-14 days for installation to take place. It is the 1st of February today. Yesterday when I phoned to enquire when the line would be installed, I was told that they are just waiting for the technician to give them an installation date. Today when I phoned, I was told that they are still waiting for an order. Everytime a different story and still no line yet. I need the line for business and schooling purposes and are falling behind due to the poor service I received from Telkom up until now.