1 reviews | Active since Oct 2016
POOR SERVICE & NO FEEDBACK
<p>We have a 100% constant issues with our Telkom line. If it is not our server that is down from the internal side of Telkom we are being over charged for what we are getting ... We upgraded to uncapped 10mbps line and every time we do a speed test we only get 5.41mbps out and when we request that we get assisted with this we dont get any feedback .. so in other words we are paying R1200.00 a month for something we are not getting ????? i also requesyed that the line get updated at the start of the new month , and Telkom went and did it in the middel of the month where our line was in any way off and we could not use our internet .. i am so dissapointed in Telkom and there service , us as customers do not have a issue paying , but we NEED to pay for something we are getting !!!!</p>
From: HelloPeter Telkom
Sent: Wednesday, November 02, 2016 9:20 AM
To: Roxanne
Subject: RE: ***
Morning Roxanne
Wow, that’s not what I expected L
I just checked your line and it’s still synching at 10Meg this side. Remember when you do these tests you need to only have 1 computer connected and make sure you have no other active downloads, but anyway I have logged a fault reference number 14ARK021116 on your behalf for further assistance. I have also attached my test results for your line and your local exchange.
Regarding payments, I am sorry I cannot assist in that regard but I have handed over your query to our accounts section to further assist.
Your exchange also looks good, there is no congestion detected
Regards
Tumelo
From: Roxanne [mailto:***]
Sent: Wednesday, November 02, 2016 7:43 AM
To: HelloPeter Telkom
Cc: ***; 'Rudi Sadler'
Subject: RE: ***
Importance: High
Hi Tumelo
Please see attached image of last night’s speed test ..
It is still not what it should be.
Do you have any news about the payment ?
I am sorry but we cannot pay for something that we do not have use of .
I will pay the R1200.00 for the month of October as discussed , but I will not pay any extra that Telkom has added to our account.
Please advise soonest as to what is going to be done about the extra charges and the speed we are getting out.
From: HelloPeter Telkom
Sent: Wednesday, November 02, 2016 9:20 AM
To: Roxanne
Subject: RE: ***
Morning Roxanne
Wow, that’s not what I expected L
I just checked your line and it’s still synching at 10Meg this side. Remember when you do these tests you need to only have 1 computer connected and make sure you have no other active downloads, but anyway I have logged a fault reference number 14ARK021116 on your behalf for further assistance. I have also attached my test results for your line and your local exchange.
Regarding payments, I am sorry I cannot assist in that regard but I have handed over your query to our accounts section to further assist.
Your exchange also looks good, there is no congestion detected
Regards
Tumelo
From: Roxanne [mailto:***]
Sent: Wednesday, November 02, 2016 7:43 AM
To: HelloPeter Telkom
Cc: ***; 'Rudi Sadler'
Subject: RE: ***
Importance: High
Hi Tumelo
Please see attached image of last night’s speed test ..
It is still not what it should be.
Do you have any news about the payment ?
I am sorry but we cannot pay for something that we do not have use of .
I will pay the R1200.00 for the month of October as discussed , but I will not pay any extra that Telkom has added to our account.
Please advise soonest as to what is going to be done about the extra charges and the speed we are getting out.