Poor Service/ No feedback

I made an application for a mobile contract with the company about three weeks ago, my application was approved, however the tablet was not in stock, the gentleman who assisted me told me I should have it later on that week.<br> <br> I didn't hear from him or Telkom since the day my application was approved, I understood that the tablet could've still been out of stock, however I felt this should have be communicated to me. Every time I went to the store, it's either the agent was not there or he was busy with a customer, and I had to queue for something I am not even sure I am going to get.<br> <br> Today I contacted the store manager via email, and the response I got was that the tablet is ready for collection, the agent should've provided me with feedback and they will address it with him, I did not even get an apology for the *********** service of their agent. I humbly requested the manager to have the tablet ready for collection by 16:15 as I did not want to queue again, I have previously queued for nothing.<br> <br> I went there to collect the tablet and I was in the store for almost an hour even after all the bad service I have received from the store and the request I made prior the collection.<br>