DB
Dulce B
1 reviews | Active since Feb 2018
26 Feb 2018, 13:24
Poor service, no cancellation
Hi have app**** to cancel my contract since beginning of January 2018,
I have phone closed to 50 times and each call centre agent tells me something different regarding my case and what is happening.
I have tried talking to a manager but there is either no one available or I am not allowed to talk to a manager.
I am told I have to wait 21 working days, repeatedly.
Now I am told I have to pay a penalty fee for early cancellation. Where does this end.... when will I get rid of this? How do I go from here?
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Dulce B's updateReviewer Update
11 Mar 2018, 11:17Has there been any change on my account, I am now receveing emails to upgrade!!
I am not using the the data, will telkom refund me for the new month?? Will I get refunded for all the airtime and time I have spent trying to cancel this, let me guess, no???
I cannot understand why I must go through so much trouble to get A CONTRACT CANCELLED!!!
I AM NOT ABLE TO SPEAK TO A MANAGER AND THE CALL CENTRE AGENTS ARE USELESS !!
DB
Dulce B's update11 Mar 2018, 11:17
Reviewer Update
Has there been any change on my account, I am now receveing emails to upgrade!!
I am not using the the data, will telkom refund me for the new month?? Will I get refunded for all the airtime and time I have spent trying to cancel this, let me guess, no???
I cannot understand why I must go through so much trouble to get A CONTRACT CANCELLED!!!
I AM NOT ABLE TO SPEAK TO A MANAGER AND THE CALL CENTRE AGENTS ARE USELESS !!