Poor Service - New Client - Richards Bay Boardwalk

I have moved into a new house and have taken the existing line over from the previous owner. On my application I requested a 4mbps uncapped ADSL connection.<br> <br> I was advised to do a change of ownership as the easiest solution, which I completed and the previous owner signed off.<br> <br> The line has now been transferred over to me but apparently it is a voice only line, so they now have to reapply for it to be converted to an ADSL line, which means my service connection is delayed another week.<br> <br> Furthermore, I was supposed to have my new router this week which they have moved to next week now too.<br> <br> The worst thing is not that I don't have what I have app**** for and that it is late, but that the staff who I have followed up with do not seem to care and are acting as if their mistakes are actually just normal day to day routine and something customers should live with. Yesterday I attempted to phone the store at least 15 times without answer. Today out of about 50 calls made, 1 call was answered and I was hung up on and I was brushed off by being told they had store customers to deal with on my last call. Had I not phoned 50 times in a row I believe I would have been ignored<br> <br> Please fix this