Poor Service Mobile Reception

<p>I took out a LTE Mobile contract in Novemebr 2016.</p> <p>I stay in Alberton CBD and was told LTE coverage is good.</p> <p>I have had very slow internet from the start and had to phone quite a number of times to sort out this problem.</p> <p>Eventuall y the problem got so bad that the download speed is running at 0.69mbps.</p> <p>On the 31st of March 2017 I complained a gain and was given a reference number ********** 8.</p> <p>A week later I was contacted by Telkom and we went through some online tests etc. The person agreed that the speed is too low and that they will have to send a technician out to see what the problem is.</p> <p>Since then I was never contacted again and I had to phone them twice again, on the 1st of May and again yesterday,</p> <p>Promises of contacting me back with an update is not happening.</p> <p>I am paying for a service that I cannot use.</p> <p>I have to buy extra data on my Vodacom mobile too support my connectivity need.</p> <p>More than a month? Will Telkom refund me for a service I cannot use?</p>