Poor Service LTE Home Product

<p>Case Number ********** 4</p> <p>I don’t like throwing mud on social platforms but as a last resort hope this will get some sort of response from Telkom.</p> <p>I have been a 3G customer since 2014 and “Upgraded” to a LTE service in 2016. The “Upgrade” was done telephonically on a cold call from your marketing department.</p> <p>After really bad connection and speed problems I phoned Telkom and they dispatched a technician to my house to do a speed test. It was confirmed that there is very bad LTE coverage in the area that I live. To make a long story short; I was sold a product that cannot operate in the area that I live.</p> <p>First contact was made on the 20th of October 2016 to report the problem. I have had ABSOLUITELY no feedback from Telkom whatsoever. If I don’t phone them they will not provide any feedback. </p> <p>Same story over and over from the Call Centre Agents: “The technical Department is working on it…….bla bla bla……”</p> <p>I am currently paying for a service that I cannot use at all and Telkom have no intention in solving the problem. Customer Service is non-existent. </p> <p>I would like to have a refund of all money I have spent on this service which is in fact NO SERVICE.</p> <p>Your urgent response to this matter will be appreciated.</p> <p>Yours sincerely</p> <p>M Botha</p> <p> </p>