Poor service- long wait for feedback

<p>Time to upgrade after being a valuable client for 24 months, with no success.</p> <p>When I visited the store on Thursday 2nd March 2017, I was told that when the subscription initiated in 2015, it was not done properly. Not sure what the exact problem is though. I have moved twice in the last two years and have been to the store to update my details accordingly. However, this took a few months to update. I was assisted by Kudakwashe Tagarira at Telkom Canal Walk, Cape Town and in his response mail to me he says the matter has not been resolved as yet. He has excalated it again for the order to be pushed and submitted. A week later, and he now starts to ignore my emails.</p> <p>I have been reading so many complaints from other customers about the problems they are experiencing, but if I cancel now this will probably take months to and I cannot afford to be billed for something I do not have.</p> <p>I would appreciate it if this matter be regarded as urgent and someone respond to me asap.</p>