1 reviews | Active since Jul 2010
poor service levels
Good Day
Its totally unacceptable to pay for a service and nothing is done when problem arises.
a fault was logged on the 5th September and few days later a technician came throught and advised its an underground fault. He mentioned he will get this logged for the team to resolve when he gets back. To date nothing has been done and this has really caused an inconvinience for me.
Ref no 222CRZ ********** 8
My line ( ********** 186) is faulty
Please cna ths be attended to urgently and i shuld be credited for the days the services were not used.
Farad Lachporia @ ********** 786
Good day Faizel,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support Team. But we require some additional info. Please send us a "PRIVATE" message with the affected telephone number and fault ref number so that we can follow up, thanx.
Your reference number is AI***. Please use your ref in all correspondence with us.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day Faizel,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support Team. But we require some additional info. Please send us a "PRIVATE" message with the affected telephone number and fault ref number so that we can follow up, thanx.
Your reference number is AI***. Please use your ref in all correspondence with us.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,