Poor service led to my getting shortchanged.

Hi,

I ordered a cellphone package with telkom on the 05/03/19. It was the Huawei Mate 20 pro that was on special with the Huawei watch. The promotion ran from the 1st till the 31st of March. I only received my device on the 26th of March. Upon receipti of the watch I called the call center and asked about the watch, I was told it would be delivered a week later. Nothing required on my side.

After waiting two weeks with calls every other day (Never mind the 20 minute minimum waiting to get your call answered) and no one actually telling me the process, I tried to google the huawei promotion only to find that I needed to claim the watch from huawei. By the time I got a chance to go on the huawei site the promotion had ended.

I ordered my device well within the promotional period and I am being shortchanged simply because of the poor customer service I was given. I am seriously dissapointed in Telkom. I have several products with you guys and it is seriously messed up that you guys don't even care for your "REAL" customers.

It almost feels as if your guys purpose ***** people over. Just for laughs.