Poor Service is becoming the norm in SA

More than 2 weeks ago I logged a fault ( ********** 1) with Telkom for my line being physically broken due to a tree branch falling on it. Since then I have contacted them for follow up on several occasions each time having to wait for long periods of time before getting through to an operator, and all they tell me is that they will escalate the call and that it has not yet been assigned to a technician. To date I have not been sent the escalation number even after requesting it. The latest was early yesterday morning when the consultant told me his system is offline, but that he would call me back with an update when he is online again. I am still waiting for this call as well.

As i need to work from home often, it is imperitive that I have this problem attended to asap. Shame on you telkom for the poor service! Perhaps it is indeed time to rather look for an alternative service provider. Somewhere my business will be appreciated.