POOR SERVICE, INCORRECT BILLING AND LACK OF ACCOUNTABILITY

I took a contract with Telkom in December. Reason being that I wanted the 30GB special that came with the contract and was also advertised on their brochure which I went to the store with , the lady who assisted me at Maponya mall confirmed that I will be getting the 30GB data broken down to 10GB a month for 3 months. When I was supposed to get it, I was told that there was a mistake on the contract, I was actually supposed to subscribe for "unlimited billing" or something like that, for me to qualify for the 30GB special... So basically I took the contract under misleading information by their consultant. Ref no for that case is ********** 0, I let that one slide. TODAY 25.09.2018, Telkom DEBITED R200. 00 extra on my account, I call to enquire, the lady who was supposed to assist me, Nontobeko, tells me that it's because Telkom attempted to debit my account on the 24th last month (August) and it was unsuccessful, rightfully so because my debit order date is on the 25th every month as per the contract agreement with Telkom and which is my actual pay day, which they did find their money when they debited on that day... she says it's because the 25th of last month were on a Saturday hence they attempted on the 24th (Friday), I try to explain to this lady (Nontobeko) who was clearly uninterested in my story that I get paid on the 25th and never ever before that date, and I know for a fact that I stated that on the agreement with Telkom, (under no circumstances, public holiday or not, it's always on the 25th or sometimes after, But never before the 25th ) and she tells me that THERE'S NOTHING THEY CAN DO... and the line got "Cut Off" . I call again and I get assisted by a guy called Lerato who explained the same thing Nontobeko explained, but with patience and empathy and escalated my case further for investigation in which I will get feedback in 72 hours. I SHOULDN'T have to wait 72 hours for feedback about ANOTHER MISTAKE telkom made on my account and be PORTRAYED AS A NUISANCE by their consultants when querying about their Poor service that is Always overlooked because of their "affordable rates" . However judging from Nontobeko's overall lack of assistance and unhelpful attitude, I DOUBT IF TELKOM IS WILLING TO ASSIST ME OR TAKE ME SERIOUSLY... Telkom needs to know that their "affordable rates " are not the only thing that we're looking for as Clients, GOOD SERVICE is the cornerstone of every businesses success... I personally don't mind paying more money for Good Service, because all Telkom is doing now is giving people Awful service, poor network connection and charging extra for it!