Poor service incorrect billing

My ADSL account cancellation forms was submitted 14 Sep 2017. On 11 Nov 2017 the line was still active and paying for the cancelled ADSL. The ADSL was cancelled due to lack of infrastructure after i moved to a new premises. LTE was offerred by Telkom. The debit order for the ADSL was suppose to be shifted over to the LTE that never happenend. LTE in arrears but payed still awaiting LTE to be swithced back on. Proof of payment sent 5 times to varies agents and to ********** ADSL payments also made for december debit order. Credit due not payed back to me since i cancelled the said ADSL line in Sep. I have refference number and BAN number and IT token number. I have been phoning constantly nothing seems to be done its been put on hold for at times 30min, transferred to varies Departments and promises promises still nothing. LTE no: ********** 235 ADSL no: ********** Ref: ********** 2 BAN: ********** 90545 IT: **********

LTE is still suspended yet proof of payment sent 5 times. ADSL not being used as it was cancelled in Sep but still being deducted.