poor service, *********** service consultants and manager.

I have a complaint to Telkom. i have been calling the telkom line 081 180 requesting for my paid up letter since the beginning of march 2018. i have spoken to a number of difference consultants of which i had lost count. the last consultant i spoke to was Sandile Ndaba one of the consultants who still ignores my emails. they refuse to send me my paid up letter for my paid off contract. i have been calling a thousand times and has been told that the manager will attend to my query, everytime i request to speak to a manager i am being told that the manager is busy and unavailable. i don't understand why it is taking Telkom to send a simple thing like a paid up letter to a customer. that is poor service. even the consultants are rude none of them is keen on assisting a customer.