POOR SERVICE, INADEQUATE STAFF MEMBERS

I OPENED AN ACCOUNT WITH TELKOM MOBILE 8TA IN DECEMBER AND WE AGREED THAT THEY WILL DEBIT MY ACCOUNT EVERY MONTH ON THE 15TH. TILL TODAY THE 19/02/2015 MY ACCOUNT HAS NEVER BEEN DEBITED, STAFF MEMBERS AND THE CALL CENTRE AGENT FAIL TO ASSIST ME, MY ACCOUNT HAS NOW BEEN SUSPENDED BECAUSE OF THEIR LACK OF RESPONSIBILITY. THEY LACK CUSTOMER SATISFACTION AND CUSTOMER CARE, THEY SERVICE IS FAR WORSE COMPARED TO OTHER NETWORK PROVIDERS, BIGGEST MISTAKE OF MY LIFE OF TAKING A CONTRACT WITH TELKOM MOBILE, TILL TODAY THE MATTER HAS STILL NOT BEEN RECTIFIED. I HAVE ENDLESS CASES WITH THEM HOPING THAT MY ACCOUNT WOULD FINALLY GET DEBITED, NEXT THING MY NAME WILL BE TAKEN TO CREDITOR'S BECAUSE OF THEY FAILING SYSTEMS. WHY OFFER CUSTOMERS A DEBIT OPTION IF THEY FAIL TO DEBIT THE ACCOUNT ON THE EXPECTED DUE DATE.<br> POOR, POOR, POOR TELKOM! NEVER HAVE I BEEN DISAPPOINTED BY A NETWORK PROVIDER!!!