Poor Service in Telkom

I have ordered my fiber network from Telkom two weeks ago and i was told that the Vumatel Technician will come to my house to install the box inside the house. Great everything went very well and i must say the Vumatel guy was excellent, on time and followed the safety measures for COVID perfect.

Now, the following day i call Telkom to let them know that the box is install and what is the way forward? First the unprofessional service that i got was out of this world. The guy ask me why didn't I avail myself for the courier guy who brought the router? mind you that i don't know when was it going to be delivered. Then i ask for the Tracking number he said i must not worry because the tracking number is used by Telkom agents only not us members of the public. Now i ask her how will i track my parcel? And apparently Telkom gave the courier service a wrong address.

I had to call 5 times to get 1 parcel tracking number and my order had to be reversed 3 times. It is a very long story cut short and as in today 19 May 2021 I have not received my router, I am writing online exams from 20 May 2021 like everything is a mess and I am really exhausted to keep calling Telkom.

The worse part again is that when that router comes I have to call Telkom again and go though this unprofessional treatment before i can get my internet up and running.

I am very stressed because I have very important exams to write now this!!!!!WOW Thanks Telkom for your service. I really wish my area had option.