Poor Service in resolving faults

I logged a fault with Telkom for my fibre line to the house on the 6th of December 2019, on the 10th of December 2019 when i call to follow up on the call as a technician has not called me to come fix the fault.

When I call in the agent tells me an agent has not been allocated and tries to do the same thing that was done before by other agents without success.

When i ask to speak to the supervisor they put me on hold and left me on hold for over 15 minutes until I was forced to re-call.