Poor service in fixing errors

I have a contract with Telkom for a few years now and in November I accidentally reversed the wrong debit order and my account was suspended. That I understand. I tried to get hold of Telkom on the chat to a agent on the app to fix it but the chat function never works. So I get charged R202 for the reversed debit order and it goes of double on the 18th of December. All good. The problem I have is that its been this long and still my account is suspended and I cant use the data. I phoned in yesterday and the lady said they see the payment she will send it to her manager and it will be allocated within 5 to 24 hours but still I cant use the date now its goimg to expire on the 1st without me having used any of it and I basically paid this month for nothing. This is really bad service and I am truly ****ed off and dissapointed