Poor Service: Identity theft victim:

I opened a ***** case with Telkom Mobile on the 25th of September 2018. Someone took out two cell phone contracts using my details, which is scary because it means Telkom does not do a thorough check to make sure that they are dealing with the correct person. My monthly instalment has gone up. This is affecting my credit score negatively because I cannot afford to pay for my account anymore. I have been phoning them almost everyday for an update because no one from Telkom has the decency to phone me and give me an update.