Poor Service - I have repeatedly requested for my contracts to be cancelled.

<p>I am absolutely frustrated with Telkom,</p> <p>1. I have tried to cancel my 8ta Contract , I was assured that the contract has been cancelled yet I am still being debited.</p> <p>2. I have tried to have my ADSL line ported, again I am repeatedly told to complete a form and submit to the retentions department, I submit the form and then when I call to follow up I am told that I need to restart the process.</p> <p>3. I have a landline at home that I have not used since it has been installed, a technician was sent out, who said that he did not know what to do. When I requested a cancellation, I was again given a form and was told that the retentions department will contact me, nobody has contacted me.</p> <p>4. In view of all of the above, I have not paid, the only communication I have received promptly from Telkom every month is an SMS to say that I have not paid my account. The amount is increasing every month based on the contract that I cancelled a while ago.</p>