Poor service I got at telkom customer care.

I took a contract with telkom in the beginning of March 2024 at Bosman station at Telkom branch. I have to pay R399.00 every month as a debit order. End off April they never debited their money as I told them to take the money on the 1 of each and every month. Again on the 1st of June they never take their money and now busy sending sms that I must pay R1006.46 because they try to debit their money and my bank was insufficient and they blocked my Sim card. Today I called their customer care to find out what's happening and they couldn't assist they dropping my line. I call again and I spoke to Lwandle , and he informed me that my Sim card they can only unblocked it after 24 hours if I made that payment of R1006.46. I requested to speak to the management or supervisor Lwandle dropped my line and they decided to unblock my Sim card and they give me night surfer data which sign for. I'm not happy about the service I got at Telkom , I think it's about time now they close down their business because they don't know what they doing.