1 reviews | Active since Sept 2016

08 Sept 2016, 12:54

Poor service from Westwood Store

<p>I visited Telkom store around 23rd August and hand delivered my application for 2 x Smartbroadband LTE contracts. I was assisted by a smooth salesman. He assured me that my applicatin will be processed and he will deliver the modems to me. &nbsp;I tried on many occasions to call the store but the line is either engaged, goes to fax or rings on for eternity. To date I have not been able to successfully get through to the store. I eventually went to the store personally and a gentleman by the name of Daniel&nbsp;told me that he cannot assist and that I must email Kyle which I did. Over a 10 day period&nbsp;we have sent 24 emails back and forth and another personal visit to the store &nbsp;and I have given Kyle everything that he needs in order to process this application and still no finality. On my last visit to the store Kyle assured me that he will get this resolved and have the modems delivered to me by the afternoon or by latest today.&nbsp;Todays&nbsp;feedback was&nbsp;that my application has been declined and that is the main hurdle. He cannot provide me with details of exactly why the application was declined so it does not make sense to me as I have accounts with the likes of Vodacom, Stannic, Wesbank and many corporate IT Vendors. I have also reached out to&nbsp;&nbsp;@hellotelkom (on Twitter on 30/8/2016) and they requested my ID which I sent to them and they rep**** saying they wil get a consultant to call me but to date no call.&nbsp;I am utterly disappointed with the service from Telkom. &nbsp;Is this how Telkom treats their customers? Dont go to battle if you cannot fight!</p>

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Replies (1)
's update13 Sept 2016, 12:02
Reviewer Update

I received the following SMS on Thursday 8/9/2016:

Your query will be attended to. Your case number is ********** 4.

I the received the following on Friday 9/9/2016:

Your case no ********** 4 @ Telkom Mobile is resolved. Who are you gonna call!

I received the above via SMS and to date no call explaining anything whatsoever so I have no idea what the above means. I'm truly amazed at the the way Telkom is conducting business. Can I get some genuine help. Not some half hearted attempt that leaves me clueless. If you are unable to help then simply say so and I will engage an alternative.