Poor service from the brand itself

I have to say i am dissapointed with telkom my wife took a contract in December and she was charged pro rata that was going to be taken with january payment but to her aurprise the amount taken was actually dou le, we called the call and spoke to nokwanda at 4:15 on 10-02-2018 case number ********** 6 she told us we will get feedback within 48hrs to my surprise we have waited until the 21st feb nothing we call today and we speak to a girl by the name of nontobeko mkhize with ton of attitude and less interest from just the sound of her tone, she tells us it is 72hrs to my calculation 24 by 7 is 168 so it even makes that 72hrs ridiculous, by here is the thing i give 48hrs to resolve this and give feedba k or next stop is ncr and ombud then you will learn to answer complaints