Poor service from the billing department and call center

Good day Please note that I'm not excepting this R200.94 rejection fee as you guys decided to debit my account a day before I get paid which is absolutely ridicules as I get paid on the 25th of every month, then you ran the debit on the 27th which did go off my account but according to your system I made a cash payment which is not true, I then logged a case on the 14th December 12.39 case number ********** 8 up till now still no one have made the efford to resolve this matter, I phoned In every day to make sure everyone knows the urgency in this matter, but as normal Telkom seems to not care about the clients