Poor Service from Telkom/OpenServe

We had Telkom Fibre installed in Mid November 2019. 3 weeks in we have no connectivity. We log calls which don’t get auctioned. To cut a long story short, aftertastes discovering that we were signed on for two accounts under different names, 5 days later an OpenServe Technician comes out, but they wanted to charge us for a call out fee.

Fast forward 24 January. We leave the house for exactly an hour and upon our return, guess what no connectivity yet again. Call centre could not resolve the issue and informed us they would send a Technician out. This was at 9:00am this morning. 10 hours later, no update on the status of our issue. The Telkom app isn’t working so we can’t track our complaint and still we wait for a Technician.

We’ve hardly been using their fibre for 3 months and have already had so many issues. Our previous service provider BITCO never gave us such issues and we were with them for 5 years.