POOR SERVICE FROM TELKOM ZEWENWACHT

I booked my IPhone in for repairs to Telkom Zewenwacht on 22 January 2022. The consultant Zolani Siphamla was SO nonchalant about my case - the service I received from him was PATHETIC. I then called for an update a few days later and the person I spoke to on the phone did not put me on hold while he asked his colleague about my repair and I overheard a very disgusting conversation where the other person said "No the client must not be stupid, the phone was only booked in the other day. She can't expect an update now" - I was shocked and very disappointed at the response I overheard. Very disgusting. And then to top the cake, I did not receive ANY updates from Telkom regarding my phone and it has been a month now. I cannot believe the pathetic service I have received from that branch. In fact, I have been receiving wonderful help from the assistant manager at the WATERFRONT branch... and it is not even his job to follow up on a phone I booked in at Telkom Zewenwacht. Zolani, you are a terrible client service assistant and I wish to never come into contact with you or anyone at your branch again. I will make sure the manager of this branch receives my complaint because this was absolutely pathetic service.