Poor service from Telkom yet again!!!!!

My dad had upgraded our home internet package telephonically with Telkom on 7 November 2017 and as part of the promotion upon signing a 24 month contract was that we receive a free router and installation. We are sick and tired of phoning through almost every other day and doing a follow up just because somebody is not doing their job properly. On the day we did call to upgrade we were told that it would take 7-10 working days before we could receive our router. We were not so strict about it being a few days late but it's been over a month and we still have not recieved the router or any information regarding the arrival date of it. I mean is that the type of service we should expect from such a big enterprise....Well I guess so as this is not the first time i had an issue. It just seems that nobody gives a dam......I mean must we keep phoning everyday and sitting for hours on the phone for them to keep saying that the router is on its way. This standard of service is absolutely disappointing!!!!!