POOR SERVICE FROM TELKOM YET AGAIN.

I am beyond frustrated with the ongoing nightmare I’ve been experiencing with Telkom since January 2025. To make matters worse, the situation has only escalated, and I am livid with the lack of proper service and communication from their team.

Here’s what happened: I paid my bill, but somehow, the payment wasn’t found, and I had to pay AGAIN. Yes, I ended up double-paying. I also paid the reconnection fee, and my Wi-Fi came on as expected. Then, a guy named Mdu (who brought OpenServe to my area) delivered a new router, and we tried setting it up. It was a disaster! After resetting the router multiple times, I called Telkom for assistance. They told me the router would only allow one device to connect, and they suggested sending it back. But when I asked Mdu for the purchase order, he told me I didn’t have one because Telkom gave him the router directly.

So, we set up the old router again, but connection issues have been constant ever since. I’ve been calling and calling, but NOTHING gets sorted. Yesterday, I spoke with a consultant about the problems, and when I asked for a technician, I was told it was “*******” to send me the router without a purchase order! The technician came out, spent 1-2 hours trying to set up the new router (which didn’t want to save any information), and eventually managed to set it up. He even reconnected the old router in case the new one failed—but guess what? We’re STILL facing connection issues!

It’s 2025, and Telkom’s service is absolutely pathetic. No one is providing real solutions, and I feel like I’ve been left in the dark with no real help. I expect some kind of feedback on this issue ASAP because this has gone on long enough. Don’t waste your time with Telkom—I highly recommend avoiding their service at all costs.