Poor Service from Telkom - Slow ADSL Speed

I have been struggling to get Telkom to resolve slow speed on my ADSL line for almost a month. I am paying Telkom for a costly 4Mb ADSL Line, at times the speed drops way below 1Mb. It's impossible to talk to anyone in Telkom, I cannot to get through to speak to an Agent in the Call Centre, I have logged about 4 faults via the Telkom website requesting someone to please call me. All Telkom do is recreate the port and ask me to reboot the Router, they then close the call and request that I log another call if the problem persists. I also sent countless emails informing Telkom that recreating to port is not resolving my slow speed issue. <br> <br> The \service"from Telkom is pathetic. <br> <br> """