Poor service from Telkom service as well as the integration of different services.

I recently receive a bill from Telkom amounting to R2562. Obviously incorrect since the marketers of fibre and billing staff do not understand that an upgrade means no need for a month notice for cancellation reference ********** 07A. I paid it non the less to ensure I have fibre access. Today 7 Jan the amount I paid via a third party reflected one the system. Imagine my elation to be reconnected to my fibre network. Only to be informed that my new account is at R5000. Now the service is on hold because I"exceeded the R3000 limit I'm allowed to have" The consultant agreed that the charges were incorrect but she could only escalate buy raising a dispute on the account. I requested to speak to a manager and she transferred me to a manager to resolve the problem. Reference ********** 9. The line was dropped. I called back at 15h50 with the same promise. It is now 16h36 and I'm still holding on. Think carefully before you sign up with Telkom. I'm surprised that we are not protesting against **** service from the private sector.