Poor service from Telkom online shopping

Disgusted with pathetic service i received from online Telkom sales...i send online enquiries on the 26th of April 2018..then sales agent called and we did the assessment online the application was approved and we decided on the phone(Huawei P20 Pro) then was told they wiĺl contact me for delivery arrangements. On the 1st of May 2018 someone from Limpopo telkom called me to say they will arrange for my phoned to be couriered to me that side of Jhb or my preference adress which i opted for work adress cause im always at work...last week Thursday i received a call from lady from telkom to inform me that his guys didn't find my adress given ...which they found sunnyhill netcare....no phone call i received from those guys....ohk fine i waited ...bear in mind the money of prorata has been already deducted R 649...monday i phoned in to call centre which i was on the phone 4 30min plus and the lady decided to hang the phone on me without any advise...she put me on hold then phone went dead....Today when i called i was told they dont have stock anymore and i was placed on awaiting list but now awaiting how cause Telkom limpop arranged with me that the phone will be delivered to me ...why means were not made to reach me so that i can get that phone on which i chose the colour and package...i mean this is pathetic service...why deduct the money and give phone to someone else...i waiting fir the phone with my time and heart because the current phone isnt on good state ....will someone from telkom call me and explain to ke their processes....as much im disappointed..i still want the phone on Telkom package. Hope to hear from u soon