NC
Ndu C

1 reviews | Active since Feb 2018

20 Feb 2018, 16:28

POOR SERVICE FROM TELKOM ONCE AGAIN!!!!

I cancelled my device contract with Telkom and Finrite on the 1st of November 2017. I have made numerous calls to both parties to ensure that the contract has been cancelled and i have been met with both sides passing the buck.

Eventually I received a cancellation certificate from Finrite which was forwarded to Telkom but on the 5 of Jan and Feb 2018 i am still receiving invoices from Telkom which charge for device insurance

I have mails from Finrite making Telkom aware that the insurance has been cancelled on their side but as always at the Telkom call centre nobody knows anything but they are glad to "escalate the case" or "log in a case number" its all fair and well to do that but useless if + 5 case numbers will be logged on the same incident.

I have stopped paying for my contract in total until the matter is sorted because I have atleast 3 reviews on Telkom ( service and technical related) where they are just so *********** I doubt anyone will know how to reimburse my money

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