Poor Service from Telkom once again
<p>This is the third time I am having to complain about Telkom on Hello Peter in the last 4 months. After months of trying to cancel our business phone lines, they were eventually both cancelled and the final invoice was paid. I have now been trying for a month to get our deposits refunded. I was told by a Telkom employee to not even both going through their customer service phone line as I wouldn't be assisted - he suggested I Tweet or Facebook message Telkom. I sent the first FB message on Nov 11th. The response was that someone would be in touch. I messaged again on 14, 17 and 21 Nov. On 21 Nov I was told to email proof of bank details, signed request on company letter head and CEO's ID to ********** with reference AI ********** . I received no reply and no refund. I FB messaged again on 23, 25, 29 Nov and 1 and 2 Dec. All responses were that someone would be in touch. </p> <p>It has been more than 3 weeks since my initial request to refund us - but yet I am still waiting for 'someone to be in touch'. Please urgently get in touch with me and let me know exactly when the refund will be in our account. </p>
Hi Luleka,
Any feedback yet? It has been almost a month since I requested the refunds. Please can you explain why it takes this long to process a refund - and when exactly we will receive the refund?
We cancelled these lines 6 weeks ago and made final invoice payment 5 weeks ago.
Hi Luleka,
Any feedback yet? It has been almost a month since I requested the refunds. Please can you explain why it takes this long to process a refund - and when exactly we will receive the refund?
We cancelled these lines 6 weeks ago and made final invoice payment 5 weeks ago.
I am STILL waiting for feedback - and by feedback I mean a phone call to explain to me why it ahs taken so long to recieve feedback in the first place.
I received an email today from the Telkom Social Media Team to tell me the refund was lodged only yesterday and that I will received FEEBACK in 7-14 days.... I requested this refund over a month ago. Why was it only lodged now and why will I only received feedback in 7-14 days? This is unacceptable Telkom. This is money OWED to us!
I rep**** to the email with my complaints and recived this autoreply: "Social Networks ********** />The recipient's mailbox is full and can't accept new messages at this stage. Message therefore not delivered. Please try resending this message later."
I am STILL waiting for feedback - and by feedback I mean a phone call to explain to me why it ahs taken so long to recieve feedback in the first place.
I received an email today from the Telkom Social Media Team to tell me the refund was lodged only yesterday and that I will received FEEBACK in 7-14 days.... I requested this refund over a month ago. Why was it only lodged now and why will I only received feedback in 7-14 days? This is unacceptable Telkom. This is money OWED to us!
I rep**** to the email with my complaints and recived this autoreply: "Social Networks ********** />The recipient's mailbox is full and can't accept new messages at this stage. Message therefore not delivered. Please try resending this message later."