DMMS
Dr Maria Magdalena Smuts

1 reviews | Active since Oct 2015

14 Oct 2015, 12:10

POOR SERVICE FROM TELKOM / NO SERVICE AT ALL!!!

Utterly Disgusted POOR SERVICE FROM TELKOM OR SHALL I SAY NO SERVICE AT ALL!!!!<br> We reported the landline out of order *** on the 10th September ref no: 135CRZ100915, on 21/09/2015 Ref No: 778CRZ210915, Escalation no on 15/09/2015 no: 745171<br> Have phoned every day and they tell us a technician has been assigned but nothing has been done.<br> We are Medical Practice trying to run business and this is crippling for us.<br> Meanwhile still paying but not receiving a service or any response from Telkom. Nothing has been done about this. The only feedback that we get, is: \Your query is still with our Technical Team. Feedback will be provided."This issue has already cost our company thousands of rands and is continuing to hurt us every day. We've been told that the query was escalated weeks ago"

0
Replies (1)
Telkom
Telkom's reply14 Oct 2015, 14:25
Official
Hello DR MM SMUTS,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM156423

Regards
Luleka
Telkom Social Media Team